SHIPPING & DELIVERY
Standard delivery time to Japan is 2-6 working days.
Our carriers deliver during normal working hours and may require a signature on receipt, so we suggest your order is delivered to an address where someone will be available to accept it. We cannot send to PO BOXES, please ensure that a street address is provided.
If you are not available when your parcel arrives, the carrier will leave a note telling where it is. Parcels might be left in a safe place where applicable, otherwise the carrier will provide details on where to collect your order or how to rearrange delivery.
During public holidays, new collections and sale period, the delivery times may be longer than usual.
Ivyrevel is not able to cancel or make changes to your order after it has been made, so make sure that everything is correct before you check out. The same applies to the delivery address or payment method once your order is complete.
Shipping fees is 2,399 JPY (Free over 22,500 JPY) which is added to your order and displayed in the total cost of your order. Shipping rates do not include import fees that may be charged when the package reaches your country of residence.
Uncollected packages are subject to an additional fee of 2,500 JPY charged by the carriers. This fee and the relating shipping costs for the return of the package to Ivyrevel will be charged from the customer.
Please note that during sale period we reserve the right to ship sale items using other packaging than the regular Ivyrevel packaging.
RETURNS & REFUNDS
14 DAYS’ RETURN RIGHT
You are welcome to return your order within 14 days from the delivery of your package. Please note that certain campaigns can have other conditions. All products must be returned in perfect condition. The Ivyrevel products should not have been worn, used or washed. Returns will only be accepted if the products are returned with original packaging fully intact with the original labels still attached to the product.
For hygiene reasons underwear briefs and pierced jewelry cannot be returned or exchanged. Swimwear briefs and swimsuits can only be returned or exchanged if the sanitary liner strip is intact.
Refunds will be issued excluding the return cost. Ivyrevel will not compensate for returned packages lost in the return shipping.
Any shipping charges that may occur when returning products to Ivyrevel are not covered or reimbursed by us.
We aim to process returns as quickly as possible, but we do ask for 14 days after receiving your return before you are refunded. Ivyrevel cannot exchange your product. Should you be interested in an alternative product, please return your product to us and simply purchase the new product separately at www.ivyrevel.com.
Ivyrevel offers a variety of payment methods outlined below. The available payment methods can vary by country.
We accept most credit cards including Visa, MasterCard, American Express and Diners.
SECURITY OF THE INFORMATION WE COLLECT
Ivyrevel stores credit card information in your account for a quick and easy checkout. We are committed to protecting the security of your personal information, and we use a range of technologies and procedures to protect your personal details. We conform to all PCI compliance policies in order to secure your credit card information and identity.
PayPal is affiliated with major credit card companies and banks worldwide in order to make money transfers easier. PayPal is an easy way to make a cross-border payment.
Ivyrevel also supports a number of local payment methods. This is shown at the checkout for each country.
For customer outside EU, VAT/sales tax is NOT included in the prices. VAT/sales tax is instead charged by customs agencies when your package reaches your country of residence.