FAQ

HOW DO I SHOP AT IVYREVEL?

It's easy like Sunday morning! Start by selecting the country where you are shopping to see the correct prices and shipping details. You can do this at the bottom of the page. Then, in the upper left corner you will find our product categories such as 'Dresses', 'Swimwear' or 'Accessories'. Browse our styles and click the one that catches your eye. Then, just choose the size you'd like (our SIZE GUIDE will assist you) and click 'ADD TO BAG’. Continue selecting products until you have your whole set ready and click the shopping bag icon in the right top corner of the site. Once you have clicked 'CHECKOUT' you have four stages to go trough.

1. YOUR DETAILS, where you fill in your name, address and country. Make sure you don't rush through this all too fast, since it is very important that all details are spelled correctly.

2. SHIPPING, where you can choose from different shipping methods and see the respective costs and delivery times.

3. PAYMENT, where you choose your preferred payment method, such as credit card, Paypal, invoice and so on.

4. ORDER SUMMARY, where you can see the compilation of your order, sign up to our newsletters and, most importantly,agree to – and read – our TERMS & CONDITIONS (since without that there won’t be any orders made). Then, click ‘PLACE ORDER', sit back and relax. In a few days you’ll be stunning in our designs!

WHERE IS MY ORDER?

If your order has not arrived by the estimated delivery date, we’re here to help. Before getting in touch with us, please try the following:

NORDIC CUSTOMERS: Use the tracking number provided in the order confirmation email to see the current status of your delivery. Your package may already be waiting for a pick-up at your local delivery depot. Also check if you have received an sms, e-mail or delivery card.

INTERNATIONAL CUSTOMERS: Use the tracking number provided in the order confirmation email to see the current status of your delivery to see the current delivery status of your delivery. Our carrier may have tried to deliver your package while you were at work, at school or out and about. Check if you have received an sms, e-mail or attempted delivery card from the carrier. If you were not available at the time of the delivery you may need to schedule a new date. If you cannot locate your package, please contact our Customer Service at help@ivyrevel.com. State your order number and the tracking code you received in your order confirmation e-mail.

CAN I MAKE CHANGES TO MY ORDER OR CANCEL IT?

We always do our very best to make sure that your order is shipped to you as fast as possible.However, this also means that unfortunately you can’t make any changes or cancel your order, since it has already been processed by our warehouse. But, if you contact Ivyrevel customer service at help@ivyrevel.com we'll do our best to help you.

CAN I ADD MORE PRODUCTS TO AN ORDER I HAVE MADE RECENTLY?

While we are happy to hear that you want to fill your wardrobe with more Ivyrevel products, unfortunately we can’t add more items to an order that was already completed. Please contact Ivyrevel customer service at help@ivyrevel.com if you have any questions or concerns.

WHY DOES MY ORDER HAVE THE STATUS "FAILED"?

If your order has the status “failed” it means that your order was not completed for some reason, often because something went wrong with the payment. Should this happen to you, we kindly asks you to make a new attempt. Please contact us at help@ivyrevel.com for further assistance if problems continue to appear.

I HAVE NOT RECEIVED AN ORDER CONFIRMATION

If you have not received your order confirmation within few hours from your purchase, please check your spam filter to see if the message has been marked as spam, Should you not find it, please contact us at help@ivyrevel.com. We are happy to help you!

THERE IS A PRODUCT MISSING FROM MY ORDER

We are sorry for making such a terrible mistake! This may have happened because the product was out of stock or simply due to a human error. Please contact us at help@ivyrevel.com and let us know your order number and the missing product. We will do our best to help you.   

HOW CAN I VIEW MY ORDER HISTORY?

You can always find your order history on your account at ivyrevel.com. Browse the orders section on MY ACCOUNT to find all the information.      

THERE IS A FAULTY PRODUCT IN MY ORDER

Firstly, we want to say we are sorry that you received a faulty product. We will do our best to make it up to you. Please send the product back to us with the return code claim and we will reimburse you directly. For customers outside of the Nordic countries, please contact us at help@ivyrevel.com so we can send you a pre-paid return freight label.

THERE IS AN INCORRECT PRODUCT IN MY ORDER

Please accept our apologies for making such a mistake. Contact us at help@ivyrevel.com and let us know your order number and the missing product. We will do our best to help you.

WHAT ABOUT CUSTOMS AND IMPORT CHARGES IN NORWAY?

All orders to Norway are shipped on a DDP (Delivery Duty Paid) basis, meaning that local tax (mva) and custom duties are included in the price.        

WHAT ABOUT CUSTOMS AND IMPORT CHARGES OUTSIDE EU?

For customers within the European Union, VAT (25%) is included in all prices. For customer outside the European Union (excluding Norway), VAT/sales tax is NOT included in the prices. VAT/sales tax is instead charged by customs agencies when your package reaches your country of residence.